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Terms and Conditions is a website operated by My Clear Voice C.I.C. ("My Clear Voice", "we" or "us"). My Clear Voice is registered in England and Wales under company number 12831001 and its registered office is 10 Blandfield Road, London, SW12 8BG, U.K.

Agreement between you and My Clear Voice

These general Terms and Conditions ("Terms") are an agreement ("Agreement") between you and My Clear Voice and cover your use of the information, applications, goods and services made available through (the "Website"). By using the Website, you agree to be bound by these Terms, as well as our Privacy Policy.

This Agreement governs any use of the Website as a guest, fee paying member or otherwise.

This website is intended for private use and to promote, engage and deliver the goods and services of My Clear Voice. We hereby declare we are only responsible for the goods and services directly supplied by My Clear Voice and not by any other entity or person affiliated or linked to our website. Any form of commercial use of the website and any of its content, whether explicit or implicit, without the prior consent of My Clear Voice, is strictly prohibited and is subject to legal action where committed. All of the content of the website is subject to intellectual property law and is solely the property of My Clear Voice.

You are responsible for making all arrangements necessary for you to have access to the Website and for ensuring any contact details you provide us with are correct and up to date. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.

The Website is offered to you conditional upon your acceptance of these Terms and any notices contained in these Terms and the Website itself. Please read these Terms carefully before you start using the Website. By using the Website, you agree to these Terms.

By using My Clear Voice, you agree to our Terms and Conditions. If you are under the age of 18 and using this website, please inform a responsible adult (if possible) to help you to gain access to advocacy services. If a child cannot identify a trusted adult, My Clear Voice will try to help to identify and notify a Responsible Adult from a relevant public body with responsibility for the child, to ensure safe and recorded access to advocacy services.

My Clear Voice Information is not a substitute for legal advice.

My Clear Voice provides information on health and social care advocacy and self-help. The information and documents provided by My Clear Voice along with the content on our Website related to law ("Legal Information") is provided for your private use and does not constitute legal advice from qualified lawyers and should not be relied upon as such. We cannot guarantee that Legal Information is correct, current or up-to-date, or suitable for every situation. Except as part of an Engagement of our services, we will not review any information you provide us with for accuracy or sufficiency, draw conclusions, provide opinions about your selection of documents, or apply the law to the specific facts of your situation.

Any documents available on the Website that are customisable are only intended to be used as templates, to be adapted by you to meet your individual requirements. If you need legal advice for your specific problem please consult a lawyer relevant to your issue/s.

Please note that any communications between you and My Clear Voice may not be protected as privileged communications as advocacy services are not currently specifically regulated. Legal professional privilege is a principle that entitles a client to refuse to disclose certain confidential, legal communications to third parties including courts, tribunals, regulatory bodies and enforcement agencies.

Your use of the Website does not create a client relationship between you and My Clear Voice, or between you and any My Clear Voice employee or representative unless you formally engage the services of My Clear Voice, which is subject to separate Terms and Conditions.

Any directory published on the Website is provided free of charge and is for information purposes only. My Clear Voice does not endorse or recommend any specific professionals or services, nor does it make any warranty as to the qualifications or competency of any person or service listed.

The information available on the My Clear Voice website is not a substitute for legal advice and if you are unsure you should engage a lawyer to help you with your case.

When you use our Website, you will have the opportunity to submit the details of any relevant matter on which you wish to gain the help of My Clear Voice. All help is provided solely at our discretion.

Except as part of an Engagement (defined below), we cannot provide opinions or apply the law to your particular situation.

Initial Consultations and Engagements

During an Initial Consultation, which can be done over email or via a phone or video call or in person, My Clear Voice or their representatives will obtain further information from you regarding your situation in order to provide you with the relevant route to access our advocacy services. Every route suggested is subject to its own terms and conditions separate to the use of this website.

My Clear Voice advocacy and consultancy services are subject to separate Terms and Conditions, available after an initial consultation and prior to the engagement of services.


You agree that, except as part of an Engagement (which is subject to separate Terms and Conditions, no duty of care will be established between you and My Clear Voice C.I.C. or its representatives or employees.

We reserve the right to reject questions you ask without providing a reason. However, our reasons for rejecting questions are typically that:

we do not undertake that type of work;

we do not presently have anyone available who undertakes that type of work;

you are unable or unwilling to pay for the work required;

we do not have capacity to do the work;

there are ethical, regulatory or other reasons to refuse (for example a conflict of interest); or

your case is too complex or difficult or we do not have the relevant skills and experience.

Fair use

Your use of our Website is subject to your fair use that is judged solely at our discretion. However, the aim of our work and the website is to help as many people as possible get the best care possible and we will work to achieve the best outcomes we can within our capabilities for everyone accessing our website and seeking to engage our services.

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